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How to import the authentication Certificate into Network Agent under iOS 13?

Hi,

when using the Network Agent for Authentication under iOS 13, it is not possible to import the Certificate downloaded in the User Portal.

How to import it?

Regards

Dwayne Parker

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0 KingChris over 4 years ago

Hi dwayne

There is currently a known bug that exists since Apple changed the way iOS trusts certificates.

There is a patch available for both client device and XG. If you have a valid license and subscription, then you can log a case and request the patch to be applied.

Thanks!

KingChris
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0 KingChris over 4 years ago

Hi dwayne

There is currently a known bug that exists since Apple changed the way iOS trusts certificates.

There is a patch available for both client device and XG. If you have a valid license and subscription, then you can log a case and request the patch to be applied.

Thanks!

KingChris
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0 FloSupport over 4 years ago in reply to KingChris
To add to KingChris' comment above.

The related ID numbers for this issue are:

NC-51432

NC-54689
Florentino
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0 lferrara over 4 years ago in reply to KingChris

I confirm that the issue has been fixed. I worked with one of the devs who connected to my MAC and collected all the logs.

I have a beta CAA on my MAC which works with the Certificate but does not start at the boot automatically.

I hope they will include the new CAA fix into MR1.

Thanks
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0 Dwayne Parker over 4 years ago in reply to KingChris

Hi,

and how to get this patch as a Homeuser? Is this patch scheduled for Version 18 MR1?

Regards Dwayne Parker

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Sophos XG User
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0 Dwayne Parker over 4 years ago in reply to Dwayne Parker

Hi,

are there any news, on when this bug gets fixed?

Does anybody know, how to get the Patch as XG Home User?

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Sophos XG User
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0 FloSupport over 4 years ago in reply to Dwayne Parker

Hi Dwayne,

No date or version has yet been announced for the fix. Please stay tuned for more info.

Thanks,

Florentino
Director, Global Community & Digital Support
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