We put a APX AP after a RED device , but is doesn't show up at the XG managment tool.
LED is solid green.
Can someone point me in the good direction ???
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We put a APX AP after a RED device , but is doesn't show up at the XG managment tool.
LED is solid green.
Can someone point me in the good direction ???
Hi helmut willems
APX/APs send the registration request to their default gateway using the Magic IP – 1.2.3.4, on port 2712. The gateway must route traffic from APs sent to 1.2.3.4 to Sophos Firewall.
You may refer below KBA to get more information on AP/APX troubleshooting:
https://community.sophos.com/kb/en-us/124397
Can you please share what is the RED current deployment mode?
Can you please also confirm packet request on XG CLI , are you getting any packet request on 1.2.3.4 from APX to XG ?
Command:
console> tcpdump 'host 1.2.3.4
OR to Capture packet on APX MAC address you may use below command:
# tcpdump -i redsx ether host AA:BB:CC:DD:EE:FF
Where redsx is the red Interface. ( reds1, reds2 based on your setup)
Please also check the awed.log & wc_remote.log for APX logs entry there or not.
Sophos XG Firewall: Where to find log files?
https://community.sophos.com/kb/en-us/123185
Sophos XG Firewall: Logfile guide:
https://community.sophos.com/kb/en-us/132211
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Hi helmut willems
APX/APs send the registration request to their default gateway using the Magic IP – 1.2.3.4, on port 2712. The gateway must route traffic from APs sent to 1.2.3.4 to Sophos Firewall.
You may refer below KBA to get more information on AP/APX troubleshooting:
https://community.sophos.com/kb/en-us/124397
Can you please share what is the RED current deployment mode?
Can you please also confirm packet request on XG CLI , are you getting any packet request on 1.2.3.4 from APX to XG ?
Command:
console> tcpdump 'host 1.2.3.4
OR to Capture packet on APX MAC address you may use below command:
# tcpdump -i redsx ether host AA:BB:CC:DD:EE:FF
Where redsx is the red Interface. ( reds1, reds2 based on your setup)
Please also check the awed.log & wc_remote.log for APX logs entry there or not.
Sophos XG Firewall: Where to find log files?
https://community.sophos.com/kb/en-us/123185
Sophos XG Firewall: Logfile guide:
https://community.sophos.com/kb/en-us/132211
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
As well as check the basics: Does the APX get any IP address?
There are "old" APX boxes getting delivered to customers with old Firmware, so the APX does not know, he can talk to a XG.
So maybe you have to "update" the firmware first.
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