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Client authentication agent

Hi everyone.

I have an issue with the "Client authentication agent", after a few minutes that i got connected it disconnected itself and shows me the following message:

its spams me until i get logged and its really annoying.

I really need to know how to fix this problem.

Thank you all.-

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0 Keyur over 5 years ago

Hi hernan valenzuela

As per the error message, the administrator has disconnected the user.

Can you please check the authentication logs in log viewer for this specific user and check the message?

Are you facing this issue with a specific user or any random user?

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 hernan valenzuela over 5 years ago in reply to Keyur

Hello Keyur,

i checked the message and it says "administrator disconnected you" and its a random issue for any user.
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0 Keyur over 5 years ago in reply to hernan valenzuela

Hi hernan valenzuela

Are you using Sophos XG Firewall or Sophos UTM 9 firewall?

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 hernan valenzuela over 5 years ago in reply to Keyur

I´m using Sophos XG firewall
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0 Keyur over 5 years ago in reply to hernan valenzuela

Hi hernan valenzuela

Can you please check the authentication logs in log viewer for this specific user and check the message?

I would recommend you to contact technical support and open a service request.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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+1 Arun Pradeep over 4 years ago in reply to Keyur

Found if the caa auth client connect to sophos using wifi network, this error pops up.  But if it is connected through  LAN cable, no issues.

0 lferrara over 4 years ago in reply to Arun Pradeep

This is a workaround. For non-admin, it should work by default, isn't it?
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0 Arun Pradeep over 4 years ago in reply to lferrara

Yes. It resolved the issue & the Sophos client login is stable for non-admin users.
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0 Keyur over 4 years ago in reply to Arun Pradeep

Hi Arun Pradeep

Thank you for sharing this, it would help fellow community members.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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