Hi there, we see a strange behaviour on our Android smartphones using work profiles: I take a photo on the phone photo is stored in my private area I open my gallery app in my private area I pick the photo and share it with my Gmail app in the work profile I send the mail with the photo attached to my corporate address Mail is stuck in my outbox Am I missing any firewall exceptions or mobile permissions? Thank you very much for any idea! Christian

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Android Work Profile: Message stuck in outbox

Christian_ 10 months ago

Hi there,

we see a strange behaviour on our Android smartphones using work profiles:

I take a photo on the phone
photo is stored in my private area
I open my gallery app in my private area
I pick the photo and share it with my Gmail app in the work profile
I send the mail with the photo attached to my corporate address
Mail is stuck in my outbox

Am I missing any firewall exceptions or mobile permissions?

Thank you very much for any idea!

Christian

This thread was automatically locked due to age.

Parents

0 GlennSen 10 months ago

Thank you for reaching out to our community forum.

Are you only observing this behavior when sending an email with a photo attached to it or you're also observing it when sending a plain text email?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Christian_ 10 months ago in reply to GlennSen

Plain text email is working. Problem occurs only when sending attachments from private area.
Cancel
Vote Up 0 Vote Down

Cancel
0 GlennSen 10 months ago in reply to Christian_
Hello Christian,

Thank you for your reply. Can you share the details below with us?

What Email app is used?

What Email server is used

How is the email app configured?

Is an EAS Proxy involved?

Is there any error message shown when the email should be sent?
Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Christian_ 10 months ago in reply to GlennSen
Hi Glenn,

thanks for the support. Here are my answers:

Gmail 2024.01.14.xxx

Our own Exchange Server.

No special config, just mailserver and credentials.

EAS Proxy is not involved.

In Gmail, the mail stays in outbox and "Fehler" or "Error" is shown on the mail. No logs on the firewall or in central.
Cancel
Vote Up 0 Vote Down

Cancel
0 GlennSen 10 months ago in reply to Christian_

Hello Chris,

Thank you for sharing this. Can you specify which exchange server you're using and what version?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Christian_ 10 months ago in reply to GlennSen

Yes, of course. We are using Exchange Server 2019 CU13.
Cancel
Vote Up 0 Vote Down

Cancel
0 GlennSen 10 months ago in reply to Christian_

Hello Chris,

As advised by our senior engineer, please create a support case related to this issue, collect logs on the device in question, and then attach it to the support case you will create. Once created, share the case ID with me or through this thread so I can add more details for the said issue and monitor the case status.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Christian_ 10 months ago in reply to GlennSen

All right. I'll do that as soon as possible and report back.
Cancel
Vote Up 0 Vote Down

Cancel
0 Christian_ 10 months ago in reply to GlennSen

Hello Glenn,

I opened a support case. Case ID 07209746
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Christian_ 10 months ago in reply to GlennSen

Hello Glenn,

I opened a support case. Case ID 07209746
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data