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Android Work Profile: Message stuck in outbox

Christian_

Hi there,

we see a strange behaviour on our Android smartphones using work profiles:

  1. I take a photo on the phone
  2. photo is stored in my private area
  3. I open my gallery app in my private area
  4. I pick the photo and share it with my Gmail app in the work profile
  5. I send the mail with the photo attached to my corporate address
  6. Mail is stuck in my outbox

Am I missing any firewall exceptions or mobile permissions?

Thank you very much for any idea!

Christian



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  • 0 in reply to GlennSen

    Hi Glenn,

    thanks for the support. Here are my answers:

    1. Gmail 2024.01.14.xxx
    2. Our own Exchange Server.
    3. No special config, just mailserver and credentials.
    4. EAS Proxy is not involved.
    5. In Gmail, the mail stays in outbox and "Fehler" or "Error" is shown on the mail. No logs on the firewall or in central.
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