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Android Work Profile: Message stuck in outbox

Christian_

Hi there,

we see a strange behaviour on our Android smartphones using work profiles:

  1. I take a photo on the phone
  2. photo is stored in my private area
  3. I open my gallery app in my private area
  4. I pick the photo and share it with my Gmail app in the work profile
  5. I send the mail with the photo attached to my corporate address
  6. Mail is stuck in my outbox

Am I missing any firewall exceptions or mobile permissions?

Thank you very much for any idea!

Christian



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  • 0 in reply to Christian_

    Hello Christian,

    Thank you for your reply. Can you share the details below with us?

    1. What Email app is used?
    2. What Email server is used
    3. How is the email app configured?
    4. Is an EAS Proxy involved?
    5. Is there any error message shown when the email should be sent?
    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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