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iOS model name is not displayed


I added a new iOS device to Sophos Central Mobile using the wizard.

It always automatically displayed the respective iOS model under "Devices" in the "Model" line.

For this new iOS device, it only shows "iPhone, iPad". It is not recognized.

Can someone help me here?


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Parents Reply
  • Hello,

    the model is iPad Pro 4. Generation with iOS 16.3.1.

    my registration method I use is via assistant wizard with Apple ID. So far I had integrated all devices and it has always worked.
    I will also try to integrate the device again at the same time
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