New Sophos Support Phone Numbers in Effect July 1st, 2023

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iOS model name is not displayed

Tom P

Hello,

I added a new iOS device to Sophos Central Mobile using the wizard.

It always automatically displayed the respective iOS model under "Devices" in the "Model" line.

For this new iOS device, it only shows "iPhone, iPad". It is not recognized.

Can someone help me here?

Thanks.



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[edited by: GlennSen at 12:37 AM (GMT -7) on 13 Mar 2023]
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    If the device is only showing as "iPhone, iPad" and not displaying the specific model under "Devices" in Sophos Central Mobile, it may not have successfully enrolled in the system or there may be an issue with the device's information being transmitted to Sophos. You should check to ensure that the device is properly enrolled and that there are no connectivity issues or errors in the enrollment process. You can also contact Sophos support for further assistance in troubleshooting the issue.

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  • 0

    If the device is only showing as "iPhone, iPad" and not displaying the specific model under "Devices" in Sophos Central Mobile, it may not have successfully enrolled in the system or there may be an issue with the device's information being transmitted to Sophos. You should check to ensure that the device is properly enrolled and that there are no connectivity issues or errors in the enrollment process. You can also contact Sophos support for further assistance in troubleshooting the issue.

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