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Samsung Galaxy store has disappeared once device is enrolled onto Android Enterprise.

Hello everyone, 

Over the last week we have started to experience an issue where the Samsung Galaxy store and apps found only on the galaxy store such as Samsung Calendar have disappeared once an Android smartphone is enrolled onto a Android Enterprise policy. Usually once the device enrols the galaxy store, Calendar, Gallery etc. would already be in the menu but this is no longer the case.

Our policy enables system apps to be installed and no settings have been changed on the policy. Has anybody else experienced a similar issue and is there any advice on what we can look into to resolve this matter ?


Currently on Sophos Mobile V9.5 (Server version) 

Thanks a lot 



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  • Hi All,

    We got an update from our internal team related to this issue which is being described here.

    Our team is currently in the process of testing the fix of the issue which is planned to perform a staged release externally beginning of next week.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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