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Sophos Mobile with Android Enterprise on Samsung

Brian Anderson3

Hi, Our Company has just started to implement Android Enterprise into our fleet. I have ran into some problems with the new Samsung Phones we are using, the A21s.

It seems that Samsung are now only allowing Samsung apps such as Samsung Email and Samsung smartswitch available via the Galaxy store and making them "not compliant" with the Google Play store, so we cannot download or manage them from there.

Which wasn't a real issue until we tried to use Samsung Smart Switch which was downloaded from the Samsung Galaxy store, it will not let it run, saying "Security Policy restricts the use of Smartswitch" . I have approved Smartswitch and ticked "allow run" in the Managed Play store but this does not seem to have any affect on the one installed from the Galaxy store. 

My Question is , is there a way to manage Galaxy play apps ? or simply just Allow Samsung Smart switch ? All other apps from the Galaxy store I have tried work fine excepting smart switch, which our users need when transferring phones. Apparently Smart switch requires explicit "allow to run" to work .

Any help welcome.



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  • 0 in reply to Shweta

    Thanks for the reply, I had seen this post and tried this beforehand...unfortunatley it doesn't work for me. I think this may be caused by the fact that Smart Switch is not being downloaded from the Play store, but instead the Galaxy store. I do not have the option to download from the Play store as it seems Samsung on the newer model phones ( A21s) are making Samsung Apps incompatible from the Play store and forcing a download from the Galaxy Store.

    Is there any way of forcing an app install if its listed as "incompatible" or alternatively is there any way of making the Smartswitch App not require the managed setting mentioned in the linked thread ? 

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