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Sophos Mobile with Android Enterprise on Samsung

Brian Anderson3

Hi, Our Company has just started to implement Android Enterprise into our fleet. I have ran into some problems with the new Samsung Phones we are using, the A21s.

It seems that Samsung are now only allowing Samsung apps such as Samsung Email and Samsung smartswitch available via the Galaxy store and making them "not compliant" with the Google Play store, so we cannot download or manage them from there.

Which wasn't a real issue until we tried to use Samsung Smart Switch which was downloaded from the Samsung Galaxy store, it will not let it run, saying "Security Policy restricts the use of Smartswitch" . I have approved Smartswitch and ticked "allow run" in the Managed Play store but this does not seem to have any affect on the one installed from the Galaxy store. 

My Question is , is there a way to manage Galaxy play apps ? or simply just Allow Samsung Smart switch ? All other apps from the Galaxy store I have tried work fine excepting smart switch, which our users need when transferring phones. Apparently Smart switch requires explicit "allow to run" to work .

Any help welcome.



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  • 0

    Hi

    Could you please check out this similar thread and see if it helps you to run Smartswitch? 

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to Shweta

    Thanks for the reply, I had seen this post and tried this beforehand...unfortunatley it doesn't work for me. I think this may be caused by the fact that Smart Switch is not being downloaded from the Play store, but instead the Galaxy store. I do not have the option to download from the Play store as it seems Samsung on the newer model phones ( A21s) are making Samsung Apps incompatible from the Play store and forcing a download from the Galaxy Store.

    Is there any way of forcing an app install if its listed as "incompatible" or alternatively is there any way of making the Smartswitch App not require the managed setting mentioned in the linked thread ? 

  • 0

    A policy contains settings you can apply to a device or device group. With a task bundle you can bundle several tasks in one transaction. In Sophos Mobile you create app groups to define list of apps for policies. myprepaidcenter.com Android Enterprise simplifies the management of Android devices in a corporate environment.

  • 0

    This White Paper engaging with the Clients feedback is a 

    most important factor of interest  ! Rarely have the Launching code for a Platform  , I have been using Sophos Mobile Ce0ntral and Recently fully optimized the Batteries and the Initial Features of InterceptorX Sophos Launcher Presentation into anti-Virus ransomWare protection allows for all Security purposes to ensure each of my Apps role out correctly  ! Please let us know if there are any questions you may have Sophos to Specific links in order to help create ensuring you have a Certification program to offer interactive software for your conceptual program window  ?

    1. Ken A Wright: wrightakencom192.168.15.9Thanks, the topic of repeated signals opening at the tunnel, follow up with an RSS text msg. allows drafted entrance emails containing all number IP @ address to use them on over dead air removal serves emailed personal 192192.168.15.9 find a solution that will help with opening the API. 

    VPN numbers are the same forum 

    Up to play a tracking system from tunnel to tunnel traffic.  However, if the time element is to get more traffic then "Access the settings for Sophos Community."

  • 0 in reply to Stacy Stacy

    Unfortunately this answer has nothing whatsoever to do with the question at hand. II have a very specific issue that your answer simply does not cover. 

  • 0 in reply to Brian Anderson3

    Well suited for someone BrianAnderson3 who wants to surpaas the capabilities of their Android , to Wit " No Spam No Thank-you " Subjects suggests that the Module of this Question will not become dormant and therefore it's unlikely the problem you're experiencing is real  ? WHY not say it's been done , and call it A DAY  ?

    1. Ken A Wright: wrightakencom192.168.15.9Thanks, the topic of repeated signals opening at the tunnel, follow up with an RSS text msg. allows drafted entrance emails containing all number IP @ address to use them on over dead air removal serves emailed personal 192192.168.15.9 find a solution that will help with opening the API. 

    VPN numbers are the same forum 

    Up to play a tracking system from tunnel to tunnel traffic.  However, if the time element is to get more traffic then "Access the settings for Sophos Community."

  • 0 in reply to wrightakencom

    I had a specific question, to which your reply was absolutely incomprehensive ...assumed it was spam.. If  not please tell me what you mean by the following "This White Paper engaging with the Clients feedback is a most important factor of interest  ! Rarely have the Launching code for a Platform" and in what context it is to the question asked. It may be my inability to understand for which I apologise, but really absolutely no idea what you were meaning in your above answer, in the context of my question. 

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