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Samsung Smart Switch

Hello,

When configuring a new mobile phone we would like to use "samsung swart switch" (we mainly use samsung smartphones and it gives the option at setup). However, when we try this it says: Use of samsung smart switch limited by security policy.

I've checked the restriction policy but basically everything is enabled/has permission to execute. I'm pretty stumped right now of what I still have to change to allow this one.

Any suggestions? Thanks in advance

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VNCT over 4 years ago in reply to Shweta +3 verified

Hello Shweta, It is indeed a managed device. However after some more reasearch I found the solution myself so I will post it here for people who might experience this problem aswell: Although our…

+1 Shweta over 4 years ago

Hi VNCT

Would you please confirm if it is Android Enterprise managed device? What is the version of the Sophos mobile control you are currently on?

Shweta

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+1 VNCT over 4 years ago in reply to Shweta

Hello Shweta,

It is indeed a managed device. However after some more reasearch I found the solution myself so I will post it here for people who might experience this problem aswell:

Although our users have basically no mobile restrictions and can download virtually every app from the google play store with no restrictions, it turns out Samsung Smart Switch still needs explicit permission as an managed app. So if you experience this problem go to:

mobile > apps > android > add the samsung smart switch app > edit > Check the mark for use managed configuration > press the + button and allow smart switch run aswell. After you save Smart Switch will be able to do it's thing.
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0 SanderRutten over 4 years ago

Thanks for the solution! Also.. Don't forget to press the "Send app settings to Google".
Been there, done that And wondering why it didn't work.
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0 Shweta over 4 years ago in reply to SanderRutten

Hi SanderRutten

Are you still facing the issue? What is the error message you are seeing while using Samsung smart switch?

Shweta

Community Support Engineer | Sophos Technical Support
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0 SanderRutten over 4 years ago in reply to Shweta

Hi Shweta.

No additional help needed, after publishing the app settings to Google everything was okay on our side.
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0 Shweta over 4 years ago in reply to SanderRutten

Thank you for the update, glad to know that it is fixed for you.

Shweta

Community Support Engineer | Sophos Technical Support
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