Samsung Smart Switch

Hi VNCT

Would you please confirm if it is Android Enterprise managed device? What is the version of the Sophos mobile control you are currently on?  

Hello Shweta,

It is indeed a managed device. However after some more reasearch I found the solution myself so I will post it here for people who might experience this problem aswell:

Although our users have basically no mobile restrictions and can download virtually every app from the google play store with no restrictions, it turns out Samsung Smart Switch still needs explicit permission as an managed app. So if you experience this problem go to:

mobile > apps > android > add the samsung smart switch app  > edit > Check the mark for use managed configuration > press the + button and allow smart switch run aswell. After you save Smart Switch will be able to do it's thing.

Thanks for the solution! Also.. Don't forget to press the "Send app settings to Google".
Been there, done that And wondering why it didn't work.

Hi SanderRutten

Are you still facing the issue? What is the error message you are seeing while using Samsung smart switch? 

Hi Shweta.

No additional help needed, after publishing the app settings to Google everything was okay on our side.

Thank you for the update, glad to know that it is fixed for you.