Hallo,wir haben Sophos Secure Email 8.16.2 unter dem neusten IOS im Einsatz und bei manchen externen Emails wird der Anhang (pdf) nicht angezeigt. Im Posteingang ist die Büroklammer mit Dateigröße sichtbar, aber nach dem Öffnen der Email wird oben kein Anhang zum Öffnen angezeigt.
Was kann die Ursache sein?
Danke & Gruß
The question again: When will the problem be solved? The support is very bad. We pay a lot of money for Sophos MDM and we are looking for a new partner soon.
Sincere apologies for the inconvenience Our team is still working on this, we will update the information on our forums once this is fixed. meanwhile could you please DM us the case that you have already registered?
Our case ID: Case ID 03432188
Hi Jens Grewer
Thank you for the case number. I have checked this case and the engineer has tried to reach you in order to troubleshoot the issue further where advanced Sophos Secure Email logs were required so that the case can be escalated to our Global escalation team. The case seems to have been closed as there was no response. I would request you to open a new case referencing the older one, and I will put a note for the engineer on the same.
Apologies for the inconvenience.
Zitat: The question again: When will the problem be solved? The support is very bad. We pay a lot of money for Sophos MDM and we are looking for a new partner soon.
For 3 months and still no solution to this problem. Shameful !!!
I've been told it has been resolved in the next release due in April.
At the end or at the beginning of April? Is there in the meantime an exact date for the next release? We have the problem now for more than 4 months. This is really a very bad performance from Sophos.
It is already the middle of April !!! When exactly will the app be updated so that attachments can be opened again?
Terrible this Support !!!
Hi Jens, we are looking for a new MDM-partner. We pay a lot of money for Sophos and its bad MDM solution and get no support.
We would have expected at least an answer to our question when the update is available. Very poor support.
Sincere apologies for the inconvenience. Our Global escalation team is still working on this issue and will be fixed in an upcoming release. We will be updating more information once we have more information about the exact version release information.
and when will it be ? Date please... have sold as sophos partner mobile Adv whats not cheap. and a 6 month old error is till now not fixed ! My customers are asking why !
Sophos promised April, but didn't say the year. Probably April 2022 ;-)
Very sad that the paying customers have to wait so long for a problem to be solved.
This is a joke !! April is over and still no update. You still can't open attachments. I am totally disappointed with Sophos and will tell everyone in my professional environment. That is a case for the trade press.
kann ihre Firma ein Alternativprodukt zu Sophos empfehlen? Wir werden Sophos nach so einem Desaster wohl rauswerfen.
Anything new from your Global escalation team? Sorry, this is absolutely unacceptable. I was asked by many users in our company every day when the problem finally be solved. Our CEO is very angry too and wants to have a new MDM-solution. And he is absolutely right.
Hallo, sieh dir mal SecurPim von Virtual Solutions an. Hatten wir vor Sophos !! War gut !!
Und warum seid ihr von denen weg und zu Sophos gewechselt?
weil wir beim Antivirus Client auf Sophos gewechselt sind und ich alles aus einer Hand wollte. Eine Admin Oberfläche.