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Sophos Secure Email - Anhang fehlt

Hallo,

wir haben Sophos Secure Email 8.16.2 unter dem neusten IOS im Einsatz und bei manchen externen Emails wird der Anhang (pdf) nicht angezeigt. Im Posteingang ist die Büroklammer mit Dateigröße sichtbar, aber nach dem Öffnen der Email wird oben kein Anhang zum Öffnen angezeigt.

Was kann die Ursache sein?

Danke & Gruß

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0 Pfalzmarkt pfalzmarkt over 4 years ago

We are using Sophos Secure Email 8.16.2 under the new IOS and the attachment (pdf) is missing for some external e-mails. The paper clip with the file size can be seen in the inbox, but after opening the Email there is no attachment to open.

0 Shweta over 4 years ago in reply to Pfalzmarkt pfalzmarkt

Hi Pfalzmarkt pfalzmarkt

Could you please check under your container policy what you have set for "Open attachments"?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Pfalzmarkt pfalzmarkt over 4 years ago in reply to Shweta

"In Container Apps" is set,
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0 MarkSainsbury over 4 years ago

I have the same issue and it has been acknowledged by support as a bug and has been escalated to the global escalation specialists
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+1 Shweta over 4 years ago in reply to MarkSainsbury

Hi MarkSainsbury

Could you please PM me the case details so that I can follow up with the relevant team?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Pfalzmarkt pfalzmarkt over 3 years ago in reply to Shweta
When can we expect the problem to be fixed?
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0 Jens Grewer over 3 years ago

Hallo, selbes Problem auch bei unsere IOS Geräten. Support bisher sehr schlecht und langsam. Ich hoffe der Fix kommt bald. Es scheint am IOS 14..... zu liegen.
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0 Pfalzmarkt pfalzmarkt over 3 years ago

The question again: When will the problem be solved? The support is very bad. We pay a lot of money for Sophos MDM and we are looking for a new partner soon.
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0 Jens Grewer over 3 years ago in reply to Pfalzmarkt pfalzmarkt

Our company is also very angry and we are also considering not doing the upcoming license extension.

Unser Unternehmen ist auch sehr verärgert und wir überlegen die in kürze anstehen Lizenz Verlängerung nicht zu machen.

0 Pfalzmarkt pfalzmarkt over 3 years ago in reply to Jens Grewer
No answer to our question? Very very bad support from Sophos. Sophos can not be recommended.
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