Sophos Secure Email - Anhang fehlt

The question again: When will the problem be solved? The support is very bad. We pay a lot of money for Sophos MDM and we are looking for a new partner soon.

The question again: When will the problem be solved? The support is very bad. We pay a lot of money for Sophos MDM and we are looking for a new partner soon.

Our company is also very angry and we are also considering not doing the upcoming license extension.

Unser Unternehmen ist auch sehr verärgert und wir überlegen die in kürze anstehen Lizenz Verlängerung nicht zu machen.

No answer to our question? Very very bad support from Sophos. Sophos can not  be recommended.

Hi Everyone, 

Sincere apologies for the inconvenience Our team is still working on this, we will update the information on our forums once this is fixed.  meanwhile could you please DM us the case that you have already registered? 

Our case ID:  Case ID 03432188 

Hi Jens Grewer

Thank you for the case number. I have checked this case and the engineer has tried to reach you in order to troubleshoot the issue further where advanced Sophos Secure Email logs were required so that the case can be escalated to our Global escalation team. The case seems to have been closed as there was no response. I would request you to open a new case referencing the older one, and I will put a note for the engineer on the same. 

Apologies for the inconvenience. 

Zitat: The question again: When will the problem be solved? The support is very bad. We pay a lot of money for Sophos MDM and we are looking for a new partner soon.

For 3 months and still no solution to this problem. Shameful !!!

I've been told it has been resolved in the next release due in April.

At the end or at the beginning of April? Is there in the meantime an exact date for the next release? We have the problem now for more than 4 months. This is really a very bad performance from Sophos.