Samsung Smart Switch

Hello,

When configuring a new mobile phone we would like to use "samsung swart switch" (we mainly use samsung smartphones and it gives the option at setup). However, when we try this it says: Use of samsung smart switch limited by security policy. 

I've checked the restriction policy but basically everything is enabled/has permission to execute. I'm pretty stumped right now of what I still have to change to allow this one. 

Any suggestions? Thanks in advance

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  • Hi

    Would you please confirm if it is Android Enterprise managed device? What is the version of the Sophos mobile control you are currently on?  

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • Hello Shweta,

    It is indeed a managed device. However after some more reasearch I found the solution myself so I will post it here for people who might experience this problem aswell:

    Although our users have basically no mobile restrictions and can download virtually every app from the google play store with no restrictions, it turns out Samsung Smart Switch still needs explicit permission as an managed app. So if you experience this problem go to:

    mobile > apps > android > add the samsung smart switch app  > edit > Check the mark for use managed configuration > press the + button and allow smart switch run aswell. After you save Smart Switch will be able to do it's thing.

Reply
  • Hello Shweta,

    It is indeed a managed device. However after some more reasearch I found the solution myself so I will post it here for people who might experience this problem aswell:

    Although our users have basically no mobile restrictions and can download virtually every app from the google play store with no restrictions, it turns out Samsung Smart Switch still needs explicit permission as an managed app. So if you experience this problem go to:

    mobile > apps > android > add the samsung smart switch app  > edit > Check the mark for use managed configuration > press the + button and allow smart switch run aswell. After you save Smart Switch will be able to do it's thing.

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