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Android Enterprise Device owner Zebra T51 device "Location not possible"

Hello we have enrolled 90 of the 750 devices we have purchased, each time the device is enrolled on owner mode the location is not enabled, on the device itself it is turned on and enabled but SMC device object says "Location not possible" in the compliance violations, there is no options i can see on the device itself that inst turned on. i have used legacy android enrolment and the location does work as expected, its only when enrolled in Enterprise device only mode.

can anyone offer any advice please?

Andy

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0 Jasmin over 4 years ago

Hi Andrew Mullins

When you are enrolling the device through Android enterprise the Sophos mobile Control has permission to access the location?

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Andrew Mullins over 4 years ago in reply to Jasmin

hi from fresh factory reset at the google sign in its afw#sophos it then downloads the app, we create and enterprise device owner enrolment and scan the qr code from the device, yes the permission tab is turned on within the device for sophos
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0 Andrew Mullins over 4 years ago in reply to Jasmin

this is the screen, no other info.
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0 Andrew Mullins over 4 years ago in reply to Andrew Mullins

the only location config available in applied policy is shown in the screen shot
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0 Jasmin over 4 years ago in reply to Andrew Mullins

Hi Andrew Mullins

Thank you for the information.

Please collect the logs from the device through this article and send the logs of Sophos mobile control.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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