Discussions Sophos Central Mobile Alert: Android Enterprise connection error...

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Sophos Central Mobile Alert: Android Enterprise connection error...

Christian_ over 4 years ago

Hi Sophos-Experts!

We sporadic get an central alert like this:

Android Enterprise connection error (Unauthorized access. Make sure all required APIs are enabled.)

I can't find any documentation on this error, can someone please explain whats the matter?

Thank you in advance!

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0 Keyur over 4 years ago

Hi Christian_

Could you please specify the product with which are you facing the issue?

More details on your scenario would help us to categorize the post in a correct forum and help us to assist you better.

You may check the article- https://community.sophos.com/kb/en-us/132727

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Christian_ over 4 years ago in reply to Keyur

Hello Keyur!

Yes of course: We are facing the issue with Sophos Central Mobile. The alert is shown in Overview > Alerts. We are using Android Enterprise work profiles.

Thank you for the article - I allready checked that, unfortunatelly there is no explanation.
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0 Christian_ over 4 years ago in reply to Keyur

Hello Keyur!

Yes of course: We are facing the issue with Sophos Central Mobile. The alert is shown in Overview > Alerts. We are using Android Enterprise work profiles.

Thank you for the article - I allready checked that, unfortunatelly there is no explanation.
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0 LuCar Toni over 4 years ago in reply to Christian_

You should open this Thread in the proper Community.

https://community.sophos.com/products/mobile/

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0 Christian_ over 4 years ago in reply to LuCar Toni

You're right. Can you please move the thread to the proposed Community?
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0 lferrara over 4 years ago in reply to Christian_

Christian,

to be able to move the thread, please join the mobile community and then we will move the thread there.

Regards
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0 Christian_ over 4 years ago in reply to lferrara

I joined the community, thank you.
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0 lferrara over 4 years ago in reply to Christian_

Thread moved!
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