Apple ID Passwort wird jeden Abend abgefragt, seit iOS 13 mit SMC 9

Hi Jan-Philipp Lechner

Would you please suggest which is the Sophos Mobile control version you are currently using? Also, are all the devices enrolled with SMC are facing this issue? Any specific error or task you see under the dashboard?

Hi Shweta 

SMC Version is 9.5.2 (rev 19162). Apps are up to date.

I think every iOS devices. I did not ask everyone, but all I talked to. So far over 10 out of 55.

In the dashboard is nothing to see.

Hi Jan-Philipp Lechner 

Could you please check and confirm if there are any restriction policies configured as per this article which forces the user to enter store password for all purchases? Not sure but It can be possible that the device tries to perform app updates when the password prompt is shown. 

Hi Shweta 

yes "Force user to enter store password for all purchases" is configured. 

I'm doing an additional policy for the IT and we're testing that.

Regards

Hi Shweta 

yes "Force user to enter store password for all purchases" is configured. 

I'm doing an additional policy for the IT and we're testing that.

Regards

Hi Jan-Philipp Lechner 

That can be the reason for the pop-up messages you are receiving. Kindly test another policy and let me know the results. 

Hi Shweta 

that is it. Thank you.

But what was changed in SMC 9 or iOS 13? The restriction policies is configured since SMC 6.

When i export the config, the restriction policies is "forceITunesStorePasswordEntry", or?

Then is the translation questionable.

Regards,

Jan-Philipp

Hi Jan-Philipp Lechner 

I am assuming that the setting which caused the issue was not set in the SMC 6 but it is now enabled for SMC 9.

If that is the case, it is very hard to find out how it got enabled as a lot many things have been changed from SMC 6 to SMC 9.

We are not sure about iOS 13.