Problem in deploying app using Sophos Mobile on MAC OS

To add -  I am successfully able to manually copy the .pkg file and install it to the destination machine but deployment with sophos mobile is un-successful

Hi rehan tahir 

Would you please suggest what is the error you are receiving on Sophos Mobile while deploying it?

Also please suggest if it is happening with any specific application and provide the version of the Sophos Mobile Control server.

Hi rehan tahir 

If you are seeing on the Sophos dashboard, a successful task state means the device has started to download the app. To verify that the app was installed successfully, synchronize the device and check the list of installed apps on the device details page. 

Hi Shweta

Thank you for your reply. 

The problem is not that the state is not synchronized between the Sophos dashboard and the target macOS device. 

I am on the target macOS device and I check / confirm there that the application is not installed. 

Thanks

rehan

Hi 

Also the after synching, the Sophos Mobile Dashboard indicates that the package is not installed. 

Thanks

rehan

Hi rehan tahir 

I will try to replicate the issue at our end and also discuss it with the team. However, Could you please specify which app you are trying to install? Any other application apart from that if you have tried to install? 

Hi Shweta

I have tired iterm2, firefox, Numbers and Chrome.  All have failed

thanks

rehan

Hi rehan tahir 

For testing purposes, if you run the created package file(.pkg) manually on the machine, are you receiving any error? Or is it getting succesfully installed? 

Hi

Manual ( without MDM)  install of the packages (.pkg files ) on the target machine is successful

thanks

rehan

Hi rehan tahir 

Please help me with the answers for the below queries:

1. Please suggest the macOS version installed on the destination machine.

2. Would you please suggest for which application you have installed through .pkg files? Once we have the name of the application we can try installing the application on our test machine.

3. Have you tried installing .pkg package manually for any these applications - firefox, chrome, numbers? 

Hi Jasmin

1:  macOS version on the destination machine is Mojave , Version 10.14.6

2: I have installed on the destination system iterm2, Numbers, Firefox and Chrome via pkg files manually ( i.e. without MDM ).  iterm2 is the simplest of them so I would suggest you can try that. 

3: Yes I have , as I have mentioned before.  Manual installation works fine.  

thanks

rehan

Hi rehan tahir 

I did some investigation at my end, and have tried to install chrome as well as numbers .pkg with MDM(I will try with iterm2 as well). When tried to install manually as well, we are getting certificate error that this application is untrusted. I did check with the escalation team for this, and it seems that when .dmg files are converted to .pkg file, the app store recognizes the certificate as untrusted and this is the reason it is not getting installed on the device. For getting the app(.pkg file) trusted certificate, is something Apple development/support team looks into. I would recommend you to check with the Apple support team as well once. 

Hi rehan tahir 

I did some investigation at my end, and have tried to install chrome as well as numbers .pkg with MDM(I will try with iterm2 as well). When tried to install manually as well, we are getting certificate error that this application is untrusted. I did check with the escalation team for this, and it seems that when .dmg files are converted to .pkg file, the app store recognizes the certificate as untrusted and this is the reason it is not getting installed on the device. For getting the app(.pkg file) trusted certificate, is something Apple development/support team looks into. I would recommend you to check with the Apple support team as well once. 

Hi Shweta

By "Apple support team" do you imply "Apple support team at Apple" or the "Apple support team at Sophos" ?

Thanks

rehan

Hi rehan tahir 

You will need to check with Apple Support team for the certificate issue within app

Hi rehan tahir 

I just wanted to follow up regarding this post, did you manage to get in touch with Apple Support team for this issue?