After upgrade on our on prem version 9.0.6 to 9.5.2 the phone number in the device properties (Show device screen) is empty. We're using Andorid and IOS devices.
Anybody with the same problem here?
Best regards
Alex
Edit: picture
Could you please confirm that the clients on the mobile devices are on the latest version or on the older version?
If they are on the older version, please let us know the version number.
Regards,
Jasmin
Community Support Engineer | Sophos Support
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Hi Jasmin,
thanks for your fast answer. Yes we're using the latest version of the client on the mobile devices. But it's still 9.0.2.5 on IOS.
Maybe because I'm non English native there was a little misunderstanding. Let me precise a little bit the problem.
The value of Reported phonenumber is correct. The display of the number in the screnshot above is empty. It's the field under user and Email address.
Best regards
Alex
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Hi Alexander Busch and Christoph Pelzer
Thank you for your reply on this. I'd request you to open a support case here and PM me the case number once they are created.
Regards,
Jasmin
Community Support Engineer | Sophos Support
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If a post solves your question use the 'This helped me' link
Jasmin said:Hi Alexander Busch and Christoph Pelzer
Thank you for your reply on this. I'd request you to open a support case here and PM me the case number once they are created.
Done and thanks for your support!
Hi all,
The hotfix is now available to fix this issue. You will get this on your support cases from Specialist engineer.
Regards,
Jasmin
Community Support Engineer | Sophos Support
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These are great news. Unfortunately I'm waiting for the patch.
Last statement from support was on 26th Nov: "ich habe von den Kollegen aus der Entwicklung einen Hotfix erhalten und warte hier aktuell auf einen Download Link.
Sobald dieser zur Verfügung gestellt wurde schicke ich Ihnen den Link mit den weiteren Schritten zu."
Best regards
Alex
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Hi Alex,
check your PM's :)
Please check your mailbox now. The email should be in your mailbox. :)
Regards,
Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Hey Alex,
do you have the same problem with this patch release: I have an iOS Task Bundle "iOS Update" and it contains only "Install latest iOS update". This - and only this - task bundle can't be edited or shown now. The page is empty. All other Task Bundles are working.
I already deleted the Task Bundle and recreated it, same problem: after it is created it cant be edited or displayed.
I wonder if it is an issue with this patch, the display language of the webinterface makes no difference (German and English tested).
Chris
Hi Chris,
sorry for the delay, indeed. I can confirm the same behavior with this task bundle. We have an identical task bundle too.
But I didn't test this bevor the patch. Maybe it was broken before? But it doesn't matter, this has to be fixed by Sophos again. Are we beta testers and pay for this privilege ;-)
Best regards
Alex
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Hi Chris,
sorry for the delay, indeed. I can confirm the same behavior with this task bundle. We have an identical task bundle too.
But I didn't test this bevor the patch. Maybe it was broken before? But it doesn't matter, this has to be fixed by Sophos again. Are we beta testers and pay for this privilege ;-)
Best regards
Alex
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Thanks for testing - I'm sure it is working in the previous release :)
I'll contact Sophos Support (re-open my case) ...
