This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

9.5 Phone Number empty

After upgrade on our on prem version 9.0.6 to 9.5.2 the phone number in the device properties (Show device screen) is empty. We're using Andorid and IOS devices.
Anybody with the same problem here?

Best regards

Alex 

Edit: picture



This thread was automatically locked due to age.
Parents Reply
  • Hi Jasmin,

    thanks for your fast answer. Yes we're using the latest version of the client on the mobile devices. But it's still 9.0.2.5 on IOS.
    Maybe because I'm non English native there was a little misunderstanding. Let me precise a little bit the problem. 

    The value of Reported phonenumber is correct. The display of the number in the screnshot above is empty. It's the field under user and Email address.

    Best regards

    Alex

    -

Children