After upgrade on our on prem version 9.0.6 to 9.5.2 the phone number in the device properties (Show device screen) is empty. We're using Andorid and IOS devices.Anybody with the same problem here?
Hi Alexander Busch
Could you please confirm that the clients on the mobile devices are on the latest version or on the older version?
If they are on the older version, please let us know the version number.
Jasmin Community Support Engineer | Sophos Support Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link
thanks for your fast answer. Yes we're using the latest version of the client on the mobile devices. But it's still 18.104.22.168 on IOS.Maybe because I'm non English native there was a little misunderstanding. Let me precise a little bit the problem.
The value of Reported phonenumber is correct. The display of the number in the screnshot above is empty. It's the field under user and Email address.
Would you please suggest whether you are getting the same issue on the devices which you are enrolling freshly after upgrading to 9.5.2?