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iOS Update Not Working as Expected?

Joseph Coppola

I have had a very inconsistent and frustrating experience updating iOS on our iPads. I am currently using the Sophos cloud portal. It is hit and misses, but mostly misses. As an example, I was able to successfully update 5 iPads, but 3 others will not. I have tried using task bundles, using actions>show available updates>Install the latest update available. I have tried Compliance Policies that are linked to the devices and set the minimum OS version to the latest and set a transfer task bundle. These devices are all on wifi and are manageable through the Sophos portal in a Supervised mode. I have other iPads in the field that just won't update. I can not provide logs from the iPads since these are restaurants. I just don't understand why this is so wildly inconsistent and quite frankly the iOS update is unusable for me at this point. I need help!



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    Hi  

    I definitely understand your pain as you are currently not able to update the iPads. You have followed two different processes in order to update the iOS on the iPad. One is through task bundle and another one is through Compliance policy which will also eventually transfer the bundle to the iPad. 

    Please try below steps on the individual iPads if possible from the Sophos Central and let us know what is the outcome:

    To update the iOS software on a device:

    1. On the menu sidebar, under MANAGE, click Devices.
    2. On the Devices page, click the blue triangle next to the device and then click Show.
    3. On the Show device page, click Actions > Show available updates.
      A list of iOS updates that are available for the device is displayed. Updates labelled Critical are critical security updates as classified by Apple.
    4. To install the latest available update, click Install the latest available update.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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  • 0

    Hi  

    I definitely understand your pain as you are currently not able to update the iPads. You have followed two different processes in order to update the iOS on the iPad. One is through task bundle and another one is through Compliance policy which will also eventually transfer the bundle to the iPad. 

    Please try below steps on the individual iPads if possible from the Sophos Central and let us know what is the outcome:

    To update the iOS software on a device:

    1. On the menu sidebar, under MANAGE, click Devices.
    2. On the Devices page, click the blue triangle next to the device and then click Show.
    3. On the Show device page, click Actions > Show available updates.
      A list of iOS updates that are available for the device is displayed. Updates labelled Critical are critical security updates as classified by Apple.
    4. To install the latest available update, click Install the latest available update.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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