email migration, new AD email attribute - need to mass update all objects in SMC

Hi Andrew Mullins 

This is possible if you update the Sophos container policy and then you will need to reassign that policy to all the devices. Let me know how it goes. 

hi, thanks for your reply but i am a little confused, which policy forces the SMC object to auto update its attributes from Microsoft AD? i.e Email Address?

Hi Andrew Mullins 

HI, no it is not, the mailbox's are authenticated via the email address and account password so just need to know if the SMC object information can be mass updated per customer container for AD rather than individually via the attached 

Hi Andrew Mullins 

If you are using a Sophos Central Mobile and your account is synchronized with AD, the email address of the AD user which is assigned to the device should be updated automatically on the device information. But need to check first whether the user which you have assigned to the device is AD user. Sometimes we have seen scenarios where the customer has two users with the same name and which creates complexity for him and also please check AD sync is working correctly or if it is manual sync, please resync AD it, so updated user details will change in the Sophos Central and eventually for your user in Mobile.

I have performed a test on my Central account for this. I just assigned one user to my phone and I edited the email address of the user from people of Sophos central and Sophos central mobile has automatically updated the email address of the user to the new one.

hi on our installation of sophos mobile it does not work like this, it does not auto update the email address if in sohos mobile if the email address is changed in AD, we have to perform a manual change by updating the user details on the screen shot i sent in my last post. AD is connected and it does pull details from ad when adding new devices and also when the update details button is clicked as displayed in my previous post but it does not auto update if the user email address change in AD. we have no duplicate usernames or email addresses iin our org.

Hi Andrew Mullins 

Could you please confirm that AD sync is in place and there is no error in the sync process? Is it happening on the regular interval?

HI,

i have messaged you to Clarify, its a regular as never happens [:D] automatically. just yesterday i had a request as email profile would install but a user couldn't authenticate on the device, turns out she was married in march this year, Email address was changed in AD in march but the user assigned to the device in SMC was still displaying her maiden name.

HI,

i have messaged you to Clarify, its a regular as never happens [:D] automatically. just yesterday i had a request as email profile would install but a user couldn't authenticate on the device, turns out she was married in march this year, Email address was changed in AD in march but the user assigned to the device in SMC was still displaying her maiden name.

Hi Andrew Mullins 

Thank you for the clarification and other information over the PM.

I'll discuss with our support team whether we can do the update for all the users in one go or not. I'll update you once I have any information on this.

Hi Andrew Mullins 

I have discussed this with my support team and found that there is no automatic way which can simply update the updated information in the Sophos Mobile Control On-Prim but there is another way which can do this for you one time.

We have a document which configures LDAP connection to the Sophos Mobile Control. In that document, just modify the last name and go through the installer and then revert back the changes one more time after saving the older settings. After reverting the changes, it should update all the user's information in the Sophos Mobile Control.

Hi,

would this work the same for the per customer container ldap connection settings?

Hi Andrew Mullins 

Sorry, I was not able to understand the process which you are pointing towards. Could you please explain a bit more about it?