Hello guys,
I need help Please, I install and configure SMC 9.0.6, then when i will connect android phone to this platform the connection feiled,
the error message below shown in my phone display.
someone help me please, to fix this issue
Best regards.
Hi Verbandsgemeindeverwaltung Kirchheimbolanden
Can you please attach a screenshot of the error?
Please make sure that you have uploaded the SSL certificates which are presented to the mobile device when connecting to the Sophos Mobile Control server, with the help of this article and confirm that the external server name matches the one in the SSL certificate.
Hi Yacharj
Thank you for your responce, about ssl certificate really did not upload them to the phone, only in the server, and for the error message is :
""impossible to configure sophos mobile control. indefinite communication error. please try again later or contact the administrator""
thanks for finding the error message below
Best regards.
Hi Yacharj
Thank you for your responce, about ssl certificate really did not upload them to the phone, only in the server, and for the error message is :
""impossible to configure sophos mobile control. indefinite communication error. please try again later or contact the administrator""
thanks for finding the error message below
Best regards.
Hi Soufiane Bouha and Verbandsgemeindeverwaltung Kirchheimbolanden
I checked this with my team and I would request you to collect the server logs and the logs from mobile devices and open a support ticket to get this issue investigated. Please message me the case numbers so that I can follow up on it if required.
I would request you to collect the server logs and the logs from mobile devices and open a support ticket to get this issue investigated. Please message me the case numbers so that I can follow up on it if required.
