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Avast Antivirus says my router is infected. What can be the real issue?

Hi All,

I recently saw a pop up from Avast and it says your router is infected. Has anyone face any similar issue before? What can be solution to this problem?

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Gowtham Mani over 6 years ago

Hi Russell Sampson,

This forum is for Sophos Product/Malware related questions. May I know which Sophos product you are using and do you see any alerts/detection from Sophos pointing your router?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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Russell Sampson over 6 years ago in reply to Gowtham Mani

Thanks for the quick reply. I am using Sophos mobile for my mobile device and Avast for my PC.
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Gowtham Mani over 6 years ago in reply to Russell Sampson

Hi Russell Sampson,

Thanks for the details, May I know if you are seeing the infected message on your Sophos Mobile security? Can you share details on the alert?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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Russell Sampson over 5 years ago in reply to Gowtham Mani

Thanks for the reply. Hope you had a great holiday. I was able to find this link on the internet https://silicophilic.com/avast-says-my-router-is-infected/ and it seems to be similar to my issue. Should I try out the resolutions provided here? Do they seem logical to you?
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Gowtham Mani over 5 years ago in reply to Russell Sampson

Hi Russell Sampson

As already mentioned, this forum is for Sophos related products and I can't comment on other AV products or the solutions suggested for them. You can try our Sophos Central endpoint/ Sophos Home (30 day trial) and let us know if that helps to resolve your issue.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
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Gowtham Mani over 5 years ago in reply to Russell Sampson

Hi Russell Sampson

As already mentioned, this forum is for Sophos related products and I can't comment on other AV products or the solutions suggested for them. You can try our Sophos Central endpoint/ Sophos Home (30 day trial) and let us know if that helps to resolve your issue.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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