Sophos flagging process as Randsomware

Question

We have several applications (console/web/service) that share some code to encrypt/decrypt files. Sophos intermittently flags this as Randsomeware whether it be form the host running the application or the file server. We have tried whitelisting the process names but still do see blocking issues. 
 
 Wonding if there is some way to embed some meta data into the processes that Sophos can read and we can whitelist this on our end. Does anyone who if something like this is possible?

Gowtham Mani · Answer

Hi Jon Airey, 
 For the reported false positive detections Open a support ticket and provide the following information: 
 
 Information on the application triggering the detection. 
 A copy of the following folder or gather all folders if multiple folders exist: C:\Windows\CryptoGuard\reverted_xxx . 
 The output of the Sophos Diagnostic Utility (SDU).