Hi Everyone!
Do you ever get an email bounce back with Command Rejected error from Sophos Email protected domains?
Here's an example. I sent this from a gmail.com account and got this message back:
This number "0010" indicates what went wrong. Below are the translation of each:
XGEMAIL_0001
This status code is returned when a message did not contain any passing DKIM signatures.
XGEMAIL_0002
This status code is returned when a message completed an SPF check that produced a fail result.
XGEMAIL_0003
This status code is returned when a message completed a DMARC check that produced a fail result.
XGEMAIL_0004
Returned when the sender IP address fails a RBL test.
XGEMAIL_0005
Returned when the sender domain fails a DBL test.
XGEMAIL_0006
Returned when the message is rejected because the TLS version used did not match the version configured in customer policy.
XGEMAIL_0007
Returned when the message is rejected because the customers license has expired.
XGEMAIL_0008
Returned when the message is rejected because the sender ip, domain or email address is in customer block list.
XGEMAIL_0009
Returned when the message is rejected because the sender ip, domain or email address is in user block list.
XGEMAIL_0010
Returned when the message is rejected because the recipient domain is not a configured customer domain.
XGEMAIL_0011
Returned when the message is rejected because the recipient email address is not a configured address.
Note that there are times that these numbers are not indicated but when you do see it, this list should help you with troubleshooting.
That's all!
Edited Tags
[edited by: Raphael Alganes at 6:10 AM (GMT -7) on 27 Jun 2023]
