Sophos Email: "550 5.7.1 XGEMAIL_xxxx Command Rejected" translated [Inbound emails]

Hi Everyone!

Do you ever get an email bounce back with Command Rejected error from Sophos Email protected domains?

Here's an example. I sent this from a gmail.com account and got this message back:

This number "0010" indicates what went wrong. Below are the translation of each:

XGEMAIL_0001
This status code is returned when a message did not contain any passing DKIM signatures.

XGEMAIL_0002
This status code is returned when a message completed an SPF check that produced a fail result.

XGEMAIL_0003
This status code is returned when a message completed a DMARC check that produced a fail result.

XGEMAIL_0004
Returned when the sender IP address fails a RBL test.

XGEMAIL_0005
Returned when the sender domain fails a DBL test.

XGEMAIL_0006
Returned when the message is rejected because the TLS version used did not match the version configured in customer policy.

XGEMAIL_0007
Returned when the message is rejected because the customers license has expired.

XGEMAIL_0008
Returned when the message is rejected because the sender ip, domain or email address is in customer block list.

XGEMAIL_0009
Returned when the message is rejected because the sender ip, domain or email address is in user block list.

XGEMAIL_0010
Returned when the message is rejected because the recipient domain is not a configured customer domain.

XGEMAIL_0011
Returned when the message is rejected because the recipient email address is not a configured address.

Note that there are times that these numbers are not indicated but when you do see it, this list should help you with troubleshooting.

That's all!



Edited Title and edited TAGs
[edited by: Raphael Alganes at 8:33 AM (GMT -8) on 11 Jan 2024]
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