Report of missing mailboxes

Hi Jonas,

Thank you for reaching out to Sophos Community.

Kindly check the following KB for reference concerning logs

• Message History Report

Also, yes, you can reach out to Sophos Support by creating a case. Please share it here for monitoring. Thank you.

Hi Erick,

thanks for your reply.

I have already checked all the filter-options. If I send a mail to a mailaddress, which is not known to Sophos Central I can´t see it in the reports.

The sender of the email gets the error XGEMAIL_0011 Command rejected

The problem is, that our mailsystem is not synced with Active Directory. Accordingly, it was a lot of work to register all addresses manually and it cannot be ruled out that mistakes were made.

Hi Jonas,

Upon checking the error logs. XGEMAIL_0011 Command rejected would be the following:

Returned when the message is rejected because the recipient email address is not a configured address.

For more reference, kindly read the recommended information below.

•  Sophos Email: "550 5.7.1 XGEMAIL_xxxx Command Rejected" translated [Inbound emails] 

Also, my bad, upon checking, For viewing such details, this would be a feature request, and it has already been reported as XGE-32048. 

Hi Jonas,

Upon checking the error logs. XGEMAIL_0011 Command rejected would be the following:

Returned when the message is rejected because the recipient email address is not a configured address.

For more reference, kindly read the recommended information below.

•  Sophos Email: "550 5.7.1 XGEMAIL_xxxx Command Rejected" translated [Inbound emails] 

Also, my bad, upon checking, For viewing such details, this would be a feature request, and it has already been reported as XGE-32048. 

We are working on a report that will provide this data to admins. Also remember XGEMAIL_0011 could mean that the address was mistyped hence viewed as not a valid mailbox. At this time I do not have a timeline for the release of this in Message History but it is high on our list of enhancements.