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Sophos email security - not show error XGEMAIL_0009

Maurizio Troilo

Hello, in email security I would like the blocked sender not to receive the email with error XGEMAIL_0009.

Is it possible to configure something like this?


Thank you



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  • 0 in reply to Maurizio Troilo

    That is not configurable - May i ask the use case behind this? 
    Did something happen? 
    Because that is the first time, someone reach out about this. 

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  • 0 in reply to LuCar Toni

    It is simply the request of a client of mine who states that in his old email management system he had the possibility to choose not to send any alerts to blocked senders.

  • 0 in reply to Maurizio Troilo

    Hi  
    You mean like a blackhole effect right? If so, then this would have to be a feature request as I do not see any options currently for this in the product.
    A workaround/option I can think of for now would be to block the sender at the email client side not through the Sophos smartbanner/self service portal. This is dependent on the email client though if it will/will not notify the sender.

    There is a current feature request. It is CEMA-I-288

    To be able to add a vote to the request and/or to know its status in the future, please contact your Sophos account manager. 

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