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Discussions Sophos email security - not show error XGEMAIL_0009

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Sophos email security - not show error XGEMAIL_0009

Maurizio Troilo 10 months ago

Hello, in email security I would like the blocked sender not to receive the email with error XGEMAIL_0009.

Is it possible to configure something like this?

Thank you

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josepalad 10 months ago in reply to Maurizio Troilo +2 suggested

Hi Maurizio Troilo You mean like a blackhole effect right? If so, then this would have to be a feature request as I do not see any options currently for this in the product. A workaround/option I can think…

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0 LuCar Toni 10 months ago

The 0009 Error is if the user blocked the sender. Sophos Email: "550 5.7.1 XGEMAIL_xxxx Command Rejected" translated [Inbound emails]

You dont want to show case this error to the sender?

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0 LuCar Toni 10 months ago

The 0009 Error is if the user blocked the sender. Sophos Email: "550 5.7.1 XGEMAIL_xxxx Command Rejected" translated [Inbound emails]

You dont want to show case this error to the sender?

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0 Maurizio Troilo 10 months ago in reply to LuCar Toni

Exactly, so that the sender does not know that he is on a block list.
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0 LuCar Toni 10 months ago in reply to Maurizio Troilo

That is not configurable - May i ask the use case behind this?
Did something happen?
Because that is the first time, someone reach out about this.

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0 Maurizio Troilo 10 months ago in reply to LuCar Toni

It is simply the request of a client of mine who states that in his old email management system he had the possibility to choose not to send any alerts to blocked senders.
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0 josepalad 10 months ago in reply to Maurizio Troilo

Hi Maurizio Troilo
You mean like a blackhole effect right? If so, then this would have to be a feature request as I do not see any options currently for this in the product.
A workaround/option I can think of for now would be to block the sender at the email client side not through the Sophos smartbanner/self service portal. This is dependent on the email client though if it will/will not notify the sender.

There is a current feature request. It is CEMA-I-288

To be able to add a vote to the request and/or to know its status in the future, please contact your Sophos account manager.
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