Emails Marked as "Successfully Delivered" but they do not reach Exchange

Kim H 1 month ago

For at least 2 hours we have not received any external emails. All emails in the reports appear to process as normal, and external emails show as "successfully delivered" but the emails are never received.

0 Slappy 1 month ago

You on m365/o365? If so, you done a message trace to make sure message are not reaching the m365/o365 gateway?
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0 Kim H 1 month ago in reply to Slappy

thank you for the suggestion - i did run a trace and the emails do not show up in the o365 message trace.
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0 emmosophos 1 month ago

Hello Kim,

Thank you for contacting the Sophos Community.

I can see you recently sent an email to access the Support Portal; while that is processed, you can call our hotline to get assistance with your issue.

Do you have any other device acting as an MTA after Sophos Email?

What mode is Sophos Email deployed?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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