Emails Marked as "Successfully Delivered" but they do not reach Exchange

Kim H 1 month ago

For at least 2 hours we have not received any external emails. All emails in the reports appear to process as normal, and external emails show as "successfully delivered" but the emails are never received.

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0 emmosophos 1 month ago

Hello Kim,

Thank you for contacting the Sophos Community.

I can see you recently sent an email to access the Support Portal; while that is processed, you can call our hotline to get assistance with your issue.

Do you have any other device acting as an MTA after Sophos Email?

What mode is Sophos Email deployed?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 1 month ago

Hello Kim,

Thank you for contacting the Sophos Community.

I can see you recently sent an email to access the Support Portal; while that is processed, you can call our hotline to get assistance with your issue.

Do you have any other device acting as an MTA after Sophos Email?

What mode is Sophos Email deployed?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

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