Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

Discussions problem sending mails to gmail

Sophos Email requires membership for participation - click to join

Thread Info

State Suggested Answer
Locked Locked
Replies 5 replies
Answers 2 answers
Subscribers 18 subscribers
Views 4245 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

problem sending mails to gmail

Shay Hanya over 1 year ago

Hi

Most of our customers complain about problem sending emails to gmail mailboxes, last few days.

Any idea why?

Did someone has the same problem?

Thanx

This thread was automatically locked due to age.

0 Erick Jan over 1 year ago

Hi Shay,

Thank you for reaching out to Sophos Community.

Upon checking, there were no incidents related to sending emails to Gmail.

Are the Customers still experiencing the Issue?

Kindly try to check the logs for any information that might assist.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Shay Hanya over 1 year ago in reply to Erick Jan

Hi

There is still a problem.
Cancel
Vote Up 0 Vote Down

Cancel
0 Alan Brand over 1 year ago in reply to Shay Hanya

Do they use their own domains by any chance? Let them carefully check their SPF records for validity.
Cancel
Vote Up 0 Vote Down

Cancel
0 josepalad over 1 year ago in reply to Shay Hanya

Shay Hanya I would recommend creating a case with technical support so you can provide ample information as to what may be happening. Otherwise, we will end up guessing. Please feel free to share the case number here in case we have an idea of the cause. This is ofcourse after providing information in the case like: sample NDR message that the sender was getting, the sender & recipient email address, etc.
I have been using my gmail account as recipient for tests however I have not seen any issues sending to it. So we need the specifics of your issue. Thanks!
Cancel
Vote Up 0 Vote Down

Cancel
0 Stuart James over 1 year ago

This was a problem at Microsoft's end

More information here: www.bleepingcomputer.com/.../
Cancel
Vote Up 0 Vote Down

Cancel