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no Option for disabling welcome E-Mails for access to self service portal

Dear Sophos,

it would be great, if there woulud be an option for disabling welcome emails to new email mailboxes/users. And of course it would be great too, when we were able deciding ourselves sending out welcome emails when enabling self service option globally. A language Option or editor for the welcome emails would also be really nice feature.

We are using SSO/Azure AD for Login to Self Service Portal, hence there is no need for our staff setting up a password. The welcome email just confuses our staff and generates a lot of incidents in our ticketing system.

thx a lot in advance.

Regards

Peter

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Tom Foucha 11 months ago in reply to Stuart James +2

Stuart, we removed the form because we are switching systems not because we don't care. I would say especially the email system takes into customer feature requests via our field engineers, partners and…

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0 josepalad 11 months ago

Hi Peter Riederer
Do you happen to have "User Access" enabled?
Its in 'Global Settings > Sophos Central Self Service' .

This feature when enabled sends a welcome email automatically to new users.
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0 Peter Riederer 11 months ago in reply to josepalad

yes i know, and thats the point. there should be an option enabling this feature WITHOUT sending a welcome email
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0 josepalad 11 months ago in reply to Peter Riederer

Peter Riederer

Thank you for clarifying. I have tested on my lab and I can see that eventhough one uses an Azure IDP, somehow Central still sends a welcome email (for setting up password) which is redundant and can cause confusion.
I will see if there is a special purpose for this behavior and if there's none, then we might have to get it changed. Thanks!
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0 josepalad 11 months ago in reply to Peter Riederer

Peter Riederer

Thank you for clarifying. I have tested on my lab and I can see that eventhough one uses an Azure IDP, somehow Central still sends a welcome email (for setting up password) which is redundant and can cause confusion.
I will see if there is a special purpose for this behavior and if there's none, then we might have to get it changed. Thanks!
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0 Stuart James 11 months ago in reply to josepalad

No josepalad . I use Azure IDP and none of my users are getting welcome emails. If you read the rest of the thread here (scroll up) you’ll understand the issue a bit more.

This checkbox needs to exist for the “Sophos Central Admin or Federated Credentials” option. That would fix the issue.
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0 josepalad 11 months ago in reply to Stuart James

Stuart James Thank you for that, so its basically when you change the role of a user to an admin, it still sends a welcome email to that user eventhough it is using AzureIDP. is this correct?
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0 Stuart James 11 months ago in reply to josepalad

josepalad No. The problem is that when using signin method of “Federated OR Sophos” there is no option to turn off sending new emails. Option only exists if using Federated ONLY. Refer image.
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0 josepalad 11 months ago in reply to Stuart James

Stuart James Thank you for that, and Peter needs the third option "Federated or Sophos admin" because of the admin part since he does not have an active mailbox for them in Sophos Email because he does not want them to use a license slot. Is this correct?
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0 Stuart James 11 months ago in reply to josepalad

I guess Peter can answer for himself, but yep, that’s it in a nutshell
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0 Peter Riederer 11 months ago in reply to josepalad

thats correct, nevertheless, we now enabled the second option, and i can still logon with the sophos id admin accounts, because it generates a custom sign in rule for the admin accounts.
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0 Stuart James 11 months ago in reply to Peter Riederer

Yep. You can also add your own custom sign in rules. Not ideal, but it does work.
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