This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

no Option for disabling welcome E-Mails for access to self service portal

Dear Sophos,

it would be great, if there woulud be an option for disabling welcome emails to new email mailboxes/users. And of course it would be great too, when we were able deciding ourselves sending out welcome emails when enabling self service option globally. A language Option or editor for the welcome emails would also be really nice feature.

We are using SSO/Azure AD for Login to Self Service Portal, hence there is no need for our staff setting up a password. The welcome email just confuses our staff and generates a lot of incidents in our ticketing system.

thx a lot in advance.

Regards

Peter

This thread was automatically locked due to age.

Top Replies

Tom Foucha 11 months ago in reply to Stuart James +2

Stuart, we removed the form because we are switching systems not because we don't care. I would say especially the email system takes into customer feature requests via our field engineers, partners and…

0 Stuart James 11 months ago

This feature already exists. It’s under Federated Sign-in options.
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Riederer 11 months ago in reply to Stuart James

please show me, because in our central panel there is no option at federated sign-in option.

there are only two other options for enabling self service portal:

1. directly at the user, which adds self service role

2. globaly for all users

In both cases an email will be sent, now and for future users.
Cancel
Vote Up 0 Vote Down

Cancel
0 Stuart James 11 months ago in reply to Peter Riederer
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Riederer 11 months ago in reply to Stuart James

we cannot use these option, and it doesnt exist on the 3rd one:
Cancel
Vote Up 0 Vote Down

Cancel
0 Stuart James 11 months ago in reply to Peter Riederer

If you're using SSO/Azure, you shouldn't be using the 3rd one as you're logging in with Federated credentials (Azure). Select the 2nd option and untick the box.

Otherwise, of course Sophos is sending welcome emails. Sophos Central Admin accounts need to be setup via a link sent by Sophos.
Cancel
Vote Up 0 Vote Down

Cancel
0 josepalad 11 months ago

Hi Peter Riederer
Do you happen to have "User Access" enabled?
Its in 'Global Settings > Sophos Central Self Service' .

This feature when enabled sends a welcome email automatically to new users.
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Riederer 11 months ago in reply to Stuart James

we need the 3rd option, because login needs to be possible with UPN and of course we have admin accounts that uses sophos id to login
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Riederer 11 months ago in reply to josepalad

yes i know, and thats the point. there should be an option enabling this feature WITHOUT sending a welcome email
Cancel
Vote Up 0 Vote Down

Cancel
0 Stuart James 11 months ago in reply to Peter Riederer

UPNs work with the 2nd option. Create Azure user logins for your admins and assign them the appropriate roles. Easy.
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Riederer 11 months ago in reply to Stuart James

will giving it a try, nevertheless there should be options disabling welcome emails as well, or the option sending them in different languages.
Cancel
Vote Up 0 Vote Down

Cancel