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Azure AD Sync Issue

Dear Support,

It's regarding to Azure AD sync configuration. I have followed the instructions and test connected successfully. But it shown failed as below. Please help!

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[edited by: Raphael Alganes at 9:43 AM (GMT -7) on 29 May 2023]

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emmosophos over 3 years ago in reply to Mike Wong +1 suggested

Hello Mike, What Sophos Module are you using for the Azure AD sync? Is it Central Email? It seems you’re missing an attribute, take a look at this , and this for some things you can check. Regards…

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0 GlennSen over 3 years ago

Hi Mike Wong,

Can you share with us the logs of ADsync which can be located C:\ProgramData\Sophos\Sophos Cloud AD Sync\Logs

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Mike Wong over 3 years ago in reply to GlennSen

Hi GlennSen,

Thanks your reply, but our Azure AD is cloud version too, we couldn't find the path you mentioned.
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0 emmosophos over 3 years ago in reply to Mike Wong

Hello Mike,

What Sophos Module are you using for the Azure AD sync? Is it Central Email?

It seems you’re missing an attribute, take a look at this, and this for some things you can check.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 Mike Wong over 3 years ago in reply to emmosophos

Hi GlennSen,

Thanks your reply.

Yes, we are currently using on premise sophos mail appliance and would like to upgrade to sophos cloud central mail. This is a test account, but is stuck during the Azure AD sync configuration. Is there any details/logs in sophos central can tell me more details are the Azure AD sync setup problem?

Thanks!
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0 GlennSen over 3 years ago in reply to Mike Wong

Hi Mike Wong,

Thank you for this. To further check this issue that you are facing. I would like you to please run Logz.io to collect the logs. Once collected. Please raise a support case ID and share it with us to further check the issue. Kindly DM us the case ID which you have created for us to help you follow-up with the case.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Mike Wong over 3 years ago in reply to GlennSen

Hi GlennSen,

I have successfully added users by using group id for small AD static group (10 users) ONLY, it's failed when using AD dynamic group and big AD static group (1000 users). Is there any limits on number of users, or it's limited to testing account?

And, is it possible to add users by wildcard syntax, such as (email is *@domain.com) or (user principle name is *@domain.com). Would you please let me know the filer syntax or [regular expression] which can be used in the filer?

Thanks a lot!
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0 Mike Wong over 3 years ago in reply to GlennSen

Hi GlennSen,

I have successfully added users by using group id for small AD static group (10 users) ONLY, it's failed when using AD dynamic group and big AD static group (1000 users). Is there any limits on number of users, or it's limited to testing account?

And, is it possible to add users by wildcard syntax, such as (email is *@domain.com) or (user principle name is *@domain.com). Would you please let me know the filer syntax or [regular expression] which can be used in the filer?

Thanks a lot!
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