Azure AD Sync Issue

Hi Mike Wong,

Can you share with us the logs of ADsync which can be located C:\ProgramData\Sophos\Sophos Cloud AD Sync\Logs

Hi GlennSen,

Thanks your reply, but our Azure AD is cloud version too, we couldn't find the path you mentioned.

Hello Mike,

What Sophos Module are you using for the Azure AD sync? Is it Central Email? 

It seems you’re missing an attribute, take a look at this, and this for some things you can check.

Regards,

Hi GlennSen,

Thanks your reply.

Yes, we are currently using on premise sophos mail appliance and would like to upgrade to sophos cloud central mail. This is a test account, but is stuck during the Azure AD sync configuration. Is there any details/logs in sophos central can tell me more details are the Azure AD sync setup problem?

Thanks!

Hi GlennSen,

Thanks your reply.

Yes, we are currently using on premise sophos mail appliance and would like to upgrade to sophos cloud central mail. This is a test account, but is stuck during the Azure AD sync configuration. Is there any details/logs in sophos central can tell me more details are the Azure AD sync setup problem?

Thanks!

Hi Mike Wong,

Thank you for this. To further check this issue that you are facing. I would like you to please run Logz.io to collect the logs. Once collected. Please raise a support case ID and share it with us to further check the issue. Kindly DM us the case ID which you have created for us to help you follow-up with the case. 

Hi GlennSen,

I have successfully added users by using group id for small AD static group (10 users) ONLY, it's failed when using AD dynamic group and big AD static group (1000 users). Is there any limits on number of users, or it's limited to testing account?

And, is it possible to add users by wildcard syntax, such as (email is *@domain.com) or (user principle name is *@domain.com). Would you please let me know the filer syntax or [regular expression] which can be used in the filer?

Thanks a lot!