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[Sophos Notification] Advisory: Sophos Central Email - Certain characters from Office 365 emails are being rewritten as question marks.

Hi Community,

[Update] The fix that had been released on 02 April 2019 was rolled back due to unforeseen side effects which produced additional formatting in emails being processed by the service. The development team has identified the root cause and is working on pushing out a new fix. This is expected to be released within the next few days.

An inbound email received from an Office 365 (O365) domain which contains a URL link, will cause Time of Click (ToC) to re-write apostrophes and other characters as question marks. Emails will still be delivered successfully.

Sophos is actively investigating this issue. This article has been published to provide workaround options and will be updated when more news becomes available.

Regards,

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Gowtham Mani over 5 years ago

Hi All,

A fix has been applied and this issue has been resolved as of April 2nd, 2019. Any users still experiencing issues should raise a support case for further investigation.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
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FloSupport over 5 years ago in reply to Gowtham Mani

[Update] The fix that had been released on 02 April 2019 was rolled back due to unforeseen side effects which produced additional formatting in emails being processed by the service. The development team has identified the root cause and is working on pushing out a new fix. This is expected to be released within the next few days.

Please visit this advisory article for the latest information.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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FloSupport over 5 years ago in reply to Gowtham Mani

[Update] The fix that had been released on 02 April 2019 was rolled back due to unforeseen side effects which produced additional formatting in emails being processed by the service. The development team has identified the root cause and is working on pushing out a new fix. This is expected to be released within the next few days.

Please visit this advisory article for the latest information.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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The Award-winning Home of Sophos Support Videos! - Visit Sophos Techvids
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Scott Mickelson over 4 years ago in reply to FloSupport

So we are still having issues with the apostrophes being replaced with ??? as of April 23rd.

We have Time of Click turned off, but Smart Banners on. O365 and Sophos Central Email.

When I click the advisory article link it fails to load:

https://community.sophos.com/kb/en-us/133805

loads to:

https://community.sophos.com/utility/error-notfound.aspx

"Unfortunately, the page you have requested does not (or no longer) exists. Use the search form above to locate the information you are interested in."

I'd like to get more information.
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