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Roboform Password Manager works intermittently with Sandboxie

Phil Rabichow

I'm using:
Sandboxie 5.31.2 Beta
Win 10, version 1903 (Build 18362.295)
Roboform 7.9.31.1

I have Roboform password manager, which will start Chrome & logon to various sites by filling out the username & passwords & "clicking" the login button. It has an icon in the system tray & also a toolbar attached to Chrome. Chrome is one of my forced programs in Sandboxie. When I don't use Sandboxie (or when I disable forced programs), the Roboform tray icon works fine. However, I get inconsistent results when using Sandboxie.

1. If I disable forced programs, then:
A. Using Roboform tray icon will start Chrome & login to a site.
B. Once Chrome is running outside the sandbox, I can login to another site in a new tab by using either the Roboform toolbar OR its tray icon.

2. If I use the Roboform system tray icon to start Chrome & login to a site, it works fine the first time. But once Chrome is running inside a sandbox, I can only use Roboform from the toolbar. If I try using Roboform from the system tray, nothing happens. (By the way, I have no problem when I use my Windows XP machine...only the Win 10 machine.

Additional: I just tried using the tray icon to login after Chrome was running inside a sandbox & it worked. So the problem seems to be intermittent. i.e. it has happened before where it would work for awhile & then stop working.

Any suggestions, please?

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  • 0

    Hi Phil,

    Roboform is not a supported application , however, here are some ideas:

    - If you haven't already, please test using a new Sandbox with default settings
    - If the Roboform template is enabled, disable it/or vice-versa, then re-test. (Typically under Configure --> Software compatibility. But it can also be added to a specific Sandbox via right-click --> Sandbox settings --> Applications--> Security/Privacy --> Roboform). 
    - Test launching Roboform directly in the Sandbox, and see if that allows it to communicate with the Sandboxed browser.

    I am leaving this thread open so other community members can provide additional ideas as needed.

    To keep in mind, Sandboxie will either work with the program, or it won't. See if you can determine at which point it stops working / what actions are you following when it happens, as it may give you additional ideas to go on. 

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

  • 0 in reply to Barb@Sophos

    Thank you for the reply, Barb.  I never had this problem in WinXP, which is why I thought it was strange.

     

    Here's the results of my tests:

    Barb@Sophos said:
    - If you haven't already, please test using a new Sandbox with default settings

    I tried this, but Roboform works with my old settings, as long as I use the Roboform toolbar that's in Chrome.  It's only the systray icon that won't work.  With the new sandbox, the icon still opens Chrome with the default sandbox, so it usually works only the first time.

     

    Barb@Sophos said:
    - If the Roboform template is enabled, disable it/or vice-versa, then re-test. (Typically under Configure --> Software compatibility. But it can also be added to a specific Sandbox via right-click --> Sandbox settings --> Applications--> Security/Privacy --> Roboform). 

    I unchecked the Roboform under Security/Privacy--> Roboform, but can't tell if it made a difference because right now, Roboform is working in Sandboxie (as I mentioned, it's intermittent).

     

    Barb@Sophos said:
    - Test launching Roboform directly in the Sandbox, and see if that allows it to communicate with the Sandboxed browser.

    Roboform will work this way, but not with the icon in the system tray, so it really doesn't do anything.

    I will see if it reverts to not working at some point because I can't figure out why it works fine sometimes & not others.

     

     

    Sandboxie 5.33.1 (64-bit)
    Windows 10 (64-bit), version 1909, Build 1836.535Windows Defender Antivirus (not sure of version)
    Thunderbird 68.6.0 (32-bit)

     
Reply
  • 0 in reply to Barb@Sophos

    Thank you for the reply, Barb.  I never had this problem in WinXP, which is why I thought it was strange.

     

    Here's the results of my tests:

    Barb@Sophos said:
    - If you haven't already, please test using a new Sandbox with default settings

    I tried this, but Roboform works with my old settings, as long as I use the Roboform toolbar that's in Chrome.  It's only the systray icon that won't work.  With the new sandbox, the icon still opens Chrome with the default sandbox, so it usually works only the first time.

     

    Barb@Sophos said:
    - If the Roboform template is enabled, disable it/or vice-versa, then re-test. (Typically under Configure --> Software compatibility. But it can also be added to a specific Sandbox via right-click --> Sandbox settings --> Applications--> Security/Privacy --> Roboform). 

    I unchecked the Roboform under Security/Privacy--> Roboform, but can't tell if it made a difference because right now, Roboform is working in Sandboxie (as I mentioned, it's intermittent).

     

    Barb@Sophos said:
    - Test launching Roboform directly in the Sandbox, and see if that allows it to communicate with the Sandboxed browser.

    Roboform will work this way, but not with the icon in the system tray, so it really doesn't do anything.

    I will see if it reverts to not working at some point because I can't figure out why it works fine sometimes & not others.

     

     

    Sandboxie 5.33.1 (64-bit)
    Windows 10 (64-bit), version 1909, Build 1836.535Windows Defender Antivirus (not sure of version)
    Thunderbird 68.6.0 (32-bit)

     
Children
  • 0 in reply to Phil Rabichow

    Well, it happened again just now.  I had a sandboxed Chrome open & clicked an email (sandboxed Thunderbird) link to get to a site.  I tried to sign in to that site (https://www.windows10forums.com) using the Roboform icon in the system tray (not sure it's still called systray in Win10) & nothing happened.  Then I tried to login to this forum using the same icon & nothing happened.  I closed everything & deleted the sandbox.  Then I restarted a sandboxed Chrome & was now able to use the Roboform icon in the systray to open new tabs & login to both Sandboxie & Windows10fourms.

    So I'm still confused why it sometimes works & sometimes doesn't work.

    Sandboxie 5.33.1 (64-bit)
    Windows 10 (64-bit), version 1909, Build 1836.535Windows Defender Antivirus (not sure of version)
    Thunderbird 68.6.0 (32-bit)

     
  • 0 in reply to Phil Rabichow

    Upgraded Sandboxie to 5.31.4 (64-bit) & I still have the intermittent problem.

    Sandboxie 5.33.1 (64-bit)
    Windows 10 (64-bit), version 1909, Build 1836.535Windows Defender Antivirus (not sure of version)
    Thunderbird 68.6.0 (32-bit)

     
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