Advisory: Reflexion - Delayed delivery of outbound and inbound email

Good morning, we spent hours yesterday with our own email servers because we were not notified via secondary systems email address that there was an issue at Reflexion. This took three (3) technicians out of handling critical client events and kept our Senior Engineer and me up until 11:00 PM monitoring the situation and determining if MX Records needed to be re-assigned.

If we continue both as a user and reseller of Reflexion will be determined by whether or not better notification of an issue resulting in the system being down, in any way, is advised via alternate notification. This could be emails to a gmail account (or other non focussed via Reflexion) or even SMS.

Thank you

Bruce G. Kreeger, President / CTO

Clarity Technologies Group, LLC

Hi Bruce:

In researching yesterday how to receive alerts for these types of outages so we can be ahead of the issue, I found https://sms.sophos.com/login .  It did send me an SMS alert about this issue shortly after I submitted my settings, though I haven't received any subsequent updates about the issue via SMS.

Bob H. 

I had alerts setup prior to this fiasco to send to my hotmail account.  I couldn't find any email alerts either in my inbox or junk mail yesterday late morning.  I don't think any were sent.

I had alerts setup prior to this fiasco to send to my hotmail account.  I couldn't find any email alerts either in my inbox or junk mail yesterday late morning.  I don't think any were sent.