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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Jasmin

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates: 



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  • Good morning, we spent hours yesterday with our own email servers because we were not notified via secondary systems email address that there was an issue at Reflexion. This took three (3) technicians out of handling critical client events and kept our Senior Engineer and me up until 11:00 PM monitoring the situation and determining if MX Records needed to be re-assigned.

    If we continue both as a user and reseller of Reflexion will be determined by whether or not better notification of an issue resulting in the system being down, in any way, is advised via alternate notification. This could be emails to a gmail account (or other non focussed via Reflexion) or even SMS.

    Thank you

     

    Bruce G. Kreeger, President / CTO

    Clarity Technologies Group, LLC

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  • Good morning, we spent hours yesterday with our own email servers because we were not notified via secondary systems email address that there was an issue at Reflexion. This took three (3) technicians out of handling critical client events and kept our Senior Engineer and me up until 11:00 PM monitoring the situation and determining if MX Records needed to be re-assigned.

    If we continue both as a user and reseller of Reflexion will be determined by whether or not better notification of an issue resulting in the system being down, in any way, is advised via alternate notification. This could be emails to a gmail account (or other non focussed via Reflexion) or even SMS.

    Thank you

     

    Bruce G. Kreeger, President / CTO

    Clarity Technologies Group, LLC

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