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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates:

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FloSupport over 5 years ago
Hi All,

My sincere apologies for any delays and inconvenience experienced.

Our team is actively working on resolving this incident and the following links will be updated accordingly when new information is available:

Reflexion Status Page

Advisory: Reflexion - Delays in the delivery of outbound and inbound email

I will report back with any other information that I receive.

Regards,
Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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Grant Andres over 5 years ago in reply to FloSupport

Also, in Reflexion inbound AND outbound are throwing errors:

This is an example of an outbound message in the reporting within RTC for a client of ours:

ReasonERROR: Message is not accepted by the Internet delivery queue

So, is mail really being queued on the outbound for delivery or is the error reporting wrong?

Or should we be rerouting our send connectors too?
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FloSupport over 5 years ago in reply to Grant Andres

We're working with our development team to provide an ETA. We will share this information ASAP.

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the 'Verify Answer' button.

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Christopher Traxler over 5 years ago in reply to Grant Andres

We are seeing a significant amount of undeliverable messages coming back from mail servers attempting to send to reflexion. I am not at all confident that reflexion is even queuing anything at this point:

Error Type: SMTP
Connection to recipients server failed.
Error: Host name: 208.70.211.233, message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respondTried 6 time(s)

SOPHOS - we need you to tell us more than refer to a vague status update. If email is being rejected or not accepted we need to know that so we can assess the impact and take action as needed.
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Christopher Traxler over 5 years ago in reply to Grant Andres

We are seeing a significant amount of undeliverable messages coming back from mail servers attempting to send to reflexion. I am not at all confident that reflexion is even queuing anything at this point:

Error Type: SMTP
Connection to recipients server failed.
Error: Host name: 208.70.211.233, message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respondTried 6 time(s)

SOPHOS - we need you to tell us more than refer to a vague status update. If email is being rejected or not accepted we need to know that so we can assess the impact and take action as needed.
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