Dear All,
I received a handful of email notification "PureMessage has encountered an application error" below is the message.
PureMessage store scanning has encountered an application error and needs urgent attention.
Details: Unknown error
Anything i can do bout it?
Best Regards
Dylan Ong
Hi kyoichi ong
Could you please let us know the version of the Puremessage you are currently on?
Shweta
Hi Shweta,
Puremessage 4.0.2
When do you see this error? Also, could you please check under application event logs if you get any specific error?
it happen randomly, even id 83 None Message text not available. Insertion strings: Unknown error.
Have you tried re-installing the Sophos endpoint as well as Sophos PureMessage?