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Email notification : PureMessage has encountered an application error

kyoichi ong over 4 years ago

Dear All,

I received a handful of email notification "PureMessage has encountered an application error" below is the message.

PureMessage store scanning has encountered an application error and needs urgent attention.

Details: Unknown error

Anything i can do bout it?

Best Regards

Dylan Ong

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0 Shweta over 4 years ago

Hi kyoichi ong

Could you please let us know the version of the Puremessage you are currently on?

Shweta

Community Support Engineer | Sophos Technical Support
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0 kyoichi ong over 4 years ago in reply to Shweta

Hi Shweta,

Puremessage 4.0.2
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0 kyoichi ong over 4 years ago in reply to Shweta

Hi Shweta,

Puremessage 4.0.2
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0 Shweta over 4 years ago in reply to kyoichi ong

Hi kyoichi ong

When do you see this error? Also, could you please check under application event logs if you get any specific error?

Shweta

Community Support Engineer | Sophos Technical Support
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0 kyoichi ong over 4 years ago in reply to Shweta

Hi Shweta,

it happen randomly, even id 83 None Message text not available. Insertion strings: Unknown error.
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0 Shweta over 4 years ago in reply to kyoichi ong

Hi kyoichi ong

Have you tried re-installing the Sophos endpoint as well as Sophos PureMessage?

Shweta

Community Support Engineer | Sophos Technical Support
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