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Endpoint doesn't install because of "ghost" third-party software

cottonakin
I had Trend Micro Worry Free Business installed. I uninstalled it via the control panel (because previous experience had shown that Sophos couldn't remove it). Re-booted the machine, tried to install Endpoint, failed at Third-Party stuff. 

Downloaded a Trend Micro Uninstaller, ran that, try sophos still failed. 

Installed Trend, then removed Trend.

Tried Sophos, still failed. Is there a way to bypass the thrid party check during install?


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  • 0
    I had a similar experience with Norton, which is not supported by the Sophos uninstaller.  Check out Endpoint Security and Data Protection: removal of third party security software.

    Is your version there?  Without some input from Sophos, it's hard to guess what your problem might be.  I note that, in order to re-install Endpoint, folks have had to delete the Sophos directory after uninstalling.  What happens if you track down any Trend Micro directory and delete it?

    Cheers - bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Yes, version 7.x (detect only)

    Now I just have to see what is being detected, it sure would be nice to know what they (sophos) are looking for?
  • 0
    Im having the same problem.

    It says 1 of 7 Items

    Then errors out with 

    10/29/2012,7:51:54 PM,Information,Return Code !d! from third-party security software removal tool.,
    10/29/2012,7:51:54 PM,ERROR,A problem was encountered when running the third-party software removal tool.  Details: Cancelled installation because existing third-party security software could not be uninstalled.,
    10/29/2012,7:51:56 PM,Information,------------------ Installation program finishing with code 118 ------------------,

    Would be nice if it said what software was
  • 0
    There is a check box to not uninstall virus protection, If you check that it still tries to uninstall other AV products.

    Bug?
  • 0
    Solved

    Was on the phone with Sophos, what they had me do was install their stand alone client and get the log file from that.

    1) First dl downloads.sophos.com/dp/full/escw_100_sa_sfx.exe Install it, it should fail because of 3rd party
    2) goto C:\escw_100_sa\crt
    3) Extract CRT.cfg from data.zip and place it in C:\escw_100_sa\crt 
    4)Edit CRT.cfg, make DetectOnly=0, RemoveFirewalls=1 , RemoveSuites=1 and RemoveUpdateTools=1

    Save

    5) run C:\escw_100_sa\crt\AVRemove.exe from a command window so you can read it.
    6) It should have created a log file at C:\Users\'username'\AppData\Local\Temp\avremove.log

    7) Scan for "was found" to find the keys it had problems with, then open regedit and remove those keys or the software those keys point to. For me it was an old copy of windows live one care that did not uninstall completely 

    Hope that helps, and hope Sophos will put better log data in their new installer in the future.
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