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Endpoint doesn't install because of "ghost" third-party software

I had Trend Micro Worry Free Business installed. I uninstalled it via the control panel (because previous experience had shown that Sophos couldn't remove it). Re-booted the machine, tried to install Endpoint, failed at Third-Party stuff.

Downloaded a Trend Micro Uninstaller, ran that, try sophos still failed.

Installed Trend, then removed Trend.

Tried Sophos, still failed. Is there a way to bypass the thrid party check during install?

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0 BAlfson over 12 years ago

I had a similar experience with Norton, which is not supported by the Sophos uninstaller. Check out Endpoint Security and Data Protection: removal of third party security software.

Is your version there? Without some input from Sophos, it's hard to guess what your problem might be. I note that, in order to re-install Endpoint, folks have had to delete the Sophos directory after uninstalling. What happens if you track down any Trend Micro directory and delete it?

Cheers - bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
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Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 cottonakin over 12 years ago in reply to BAlfson

Yes, version 7.x (detect only)

Now I just have to see what is being detected, it sure would be nice to know what they (sophos) are looking for?
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0 cottonakin over 12 years ago in reply to BAlfson

Yes, version 7.x (detect only)

Now I just have to see what is being detected, it sure would be nice to know what they (sophos) are looking for?
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