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Endpoint doesn't install because of "ghost" third-party software

cottonakin
I had Trend Micro Worry Free Business installed. I uninstalled it via the control panel (because previous experience had shown that Sophos couldn't remove it). Re-booted the machine, tried to install Endpoint, failed at Third-Party stuff. 

Downloaded a Trend Micro Uninstaller, ran that, try sophos still failed. 

Installed Trend, then removed Trend.

Tried Sophos, still failed. Is there a way to bypass the thrid party check during install?


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    I had a similar experience with Norton, which is not supported by the Sophos uninstaller.  Check out Endpoint Security and Data Protection: removal of third party security software.

    Is your version there?  Without some input from Sophos, it's hard to guess what your problem might be.  I note that, in order to re-install Endpoint, folks have had to delete the Sophos directory after uninstalling.  What happens if you track down any Trend Micro directory and delete it?

    Cheers - bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    I had a similar experience with Norton, which is not supported by the Sophos uninstaller.  Check out Endpoint Security and Data Protection: removal of third party security software.

    Is your version there?  Without some input from Sophos, it's hard to guess what your problem might be.  I note that, in order to re-install Endpoint, folks have had to delete the Sophos directory after uninstalling.  What happens if you track down any Trend Micro directory and delete it?

    Cheers - bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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